But when we limited our analysis to printers purchased within the last year, the number went up to 8.8. Epson received an overall satisfaction rating of 8.2, far behind Brother. On the other hand, Canon’s rating of 5.6 for satisfaction with the cost of its own inks and toners was the lowest in the survey.Īcross all brands, respondents are much more satisfied with the cost of third-party inks and toners, and they don’t feel they sacrifice too much in quality.īrother shouldn’t rest on its laurels. Canon, which otherwise did not stand out in our survey, had the best rating for printing photos (8.2) as well as satisfaction with the quality of the photo output when using Canon’s inks (8.5) and third-party inks (8.3). The company’s rating for satisfaction with photo print quality was only 7.5, the worst rating in the category. However, if printing photos is the primary reason you need a printer, it's Brother’s main weakness. Brother topped nearly all these measures too, including ratings of 9.0 or above for printing everyday documents using Brother’s ink and toner (9.4) and aftermarket ink and toner (9.0), document/text print quality (9.2), and reliability (9.1).

In addition to rating overall satisfaction, we ask our readers to rate satisfaction with specific aspects of their printer. How to Set Up Two-Factor Authentication.How to Record the Screen on Your Windows PC or Mac.How to Convert YouTube Videos to MP3 Files.How to Save Money on Your Cell Phone Bill.How to Free Up Space on Your iPhone or iPad.How to Block Robotexts and Spam Messages.

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